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Welcome to Intercity Transit 

About Intercity Transit

Intercity Transit is a municipal corporation that provides public transportation for people who live and work in Olympia, Lacey, Tumwater, and Yelm, an area of approximately 94 square miles. We operate 25 bus routes, a door-to-door service for people with disabilities, a vanpool program, specialized van programs, and are active in community partnerships.

Mission and Vision

Intercity Transit's mission is to provide and promote public transportation choices that support an accessible, sustainable, livable, healthy, prosperous community. 

Our vision is to be a leading transit system in the country, recognized for our well-trained, highly motivated, customer-focused, community-minded employees committed to enhancing the quality of life for all citizens of Thurston County.

Benefits

Intercity Transit 2014 Fact Sheet
Public transportation is part of our transportation network and plays an important role in the county's economic health by:

  • Providing transportation to jobs, schools, and community activities;
  • Reducing congestion on local roads allowing private automobiles and freight to travel more
    efficiently;
  • Helping seniors and people with disabilities remain independent;
  • Providing both commuter and lifeline services for citizens; and
  • Protecting the environment by reducing the number of vehicles on the road.

Ridership

Demand for public transportation services is strong.  We averaged 14,
737 rides each weekday on fixed-route service in 2013.  Including our vanpool and Dial-A-Lift programs, we provided more than 5.4 million rides in 2013.  Ridership has increased 68 percent over the past decade as service frequency and transit enhancements have been implemented.

Service Area

Our service area, called a Public Transportation Benefit Area (PTBA), encompasses the city limits of the Cities of Olympia, Lacey, Tumwater, and Yelm and their urban growth areas. A portion of the sales tax from retail sales within the PTBA goes to Intercity Transit to help fund services provided within the PTBA.

Communities such as Boston Harbor, Tenino, Rochester, Bucoda and Rainier are not currently eligible for bus service because they are not inside the PTBA. Therefore, Intercity Transit does not collect any sales tax from these communities.

An annexation process would need to occur for these communities to receive public transportation services. There are three different options for implementing the annexation process. If you have questions about annexation after you read these options, please contact: Ann Freeman-Manzanares, 360.705.5838.   

25 Bus Routes

Fixed-route bus service is available weekdays on 25 routes, 18 routes on Saturdays, and 14 routes on Sundays.  Bus service includes:

  • 20 routes serving the greater Olympia/Lacey/Tumwater/Yelm area;
  • 5 routes providing express service to Tacoma/Lakewood (Pierce County), including  connection to the Sound Transit Seattle Express service and Sounder rail; and
  • Connections to neighboring transit systems including Pierce, Grays Harbor, and Mason.

Dial-A-Lift Service

Mandated by the Americans with Disabilities Act, Dial-A-Lift service provides door-to-door transportation for customers with disabilities that prevent them from using Intercity Transit’s regular fixed-route service.  Demand for this service is high.  Dial-A-Lift is also the most costly of transit services to operate.  In addition to Dial-A-Lift service, we are committed that our services be easily accessible.  This means all our buses are lift-equipped and accommodate wheelchairs and our service materials can be made available in large print, audio or Braille format.

Market Research, Key Findings

30th Anniversary Survey Brings Positive Feedback

As part of our 30th year of service, we invited the public to tell us how we are doing. We received 1,455 surveys fropm households within our 97-square-mile service area.

Dial-A-Lift Survey Conducted in 2011

A survey of 450 Dial-A-Lift clients conducted in spring 2011 gathered data on customer satisfaction with Dial-A-Lift service. Ninety-six percent of survey participants reported they are "Very" or "Somewhat" satisfied with their experience using Dial-A-Lift during the last year. See  our Dial-A-Lift Newsletter, On the Move, for details (scroll to 2011 Dial-A-Lift Survey).

General Market Research Conducted in 2009

Research conducted in 2009 resulted in valuable feedback from 10,800 area residents and commuters. Three surveys (scroll to Market Research Shows Growing Use of Commute Options):

  • Rider Survey of 2,334 passengers on board our buses were followed by 400 in-depth surveys; October-November 2008.
  • Market Segmentation Study of 600 general adult public residing in households within Intercity Transit's service area, surveyed by random telephone sampling; January-February 2009.
  • Worksite Commuter Survey of 7,874 commuters at a total of 96 area worksite, surveyed on-line; March-April 2009.
Customer Service

222 State Avenue
Olympia, WA 98501
360-786-1881
Outside Thurston County
1-800-287-6348
TTY 360-943-5211
Fax 360-943-8760
Email Customer Service
Business Office

526 Pattison Street SE
Olympia, WA 98501
360-786-8585
Email Business Office
Intercity Transit complies with all federal requirements under Title VI which prohibits discrimination on the basis of race, color or national origin.
For additional information, contact Intercity Transit Customer Service.
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